Transitioning Your Office to Field Service Software
Paperwork can be unruly, taking up time and energy that your employees should be spending servicing customers. Moving to a service management software can eliminate the mess that paperwork can cause and change the way that your business is done and run. The process of transitioning your office to a new field service management software can be intimidating, so use this guide to make the move easy on you, your staff, and your customers.
Do your research
Before you choose a field service software and begin transitioning your company, a certain amount of research must be done. You don’t want to be making this shift over and over, so choosing the right order management software the first time is important.
Some small business management software will offer the option to use desktop, mobile, or web-based applications, which will allow you and other users to access your data anywhere, from any device. This information can also be backed up via the cloud, so you can be sure that it will not be lost. Look into the ways that the job management software that you are considering allows you to access your data. Staff scheduling software, such as Call of Service, puts the right tools together for you to manage and communicate.
You need to be able to trust the security of the service management software that you choose because they will be hosting your data, including company and customer information. Most cloud-based work order software will have better security and servers than a computer in your office, but be sure that you are satisfied with the level offered.
Determine your relevant needs
To choose the right field service management software for your business, you should also consider in what ways this change can affect and improve your operations. There are many different aspects that each business should consider when determining how they can improve with this transition, so your personal needs will be unique.
Cloud-based dispatch software enables your company to work with more paperless options. The hassle, time, and money saved by using less paper and handling less paperwork alone makes the shift appealing to some.
Others are drawn to order management software because it is a cutting edge way to help manage and operate a business. New technologies often offer users a competitive edge that can keep them ahead of the curve.
Still others may feel that the cutting edge nature of small business management software is not worth investing in without proven changes to costs, management, and operations. The ability to communicate more efficiently and effectively with your staff must be a common result for users of the dispatch software to be worth considering.
Whatever your personal needs and desires for improvement are, you should know and understand them before beginning your transition.
Make a plan
Using the information you’ve found through your research and relevant needs, you can choose a work order software with confidence. Before you make your transition, you should construct a plan for your transition.
Consider what types of changes you can logistically make. You likely do not want to invest in expensive changes to your IT infrastructure, but rather minimize excess infrastructure and maximize productivity by incorporating these all to cooperate together. Dispatch software like Call of Service make this possible by keeping relevant information together with applications that connect your data to this cloud-based order management software.
Decide how much time you can dedicate to training your staff and be sure that your chosen staff scheduling software can accommodate this amount of time. Connect with with sales and support to learn if all of your needs are met by your chosen dispatch software. Some services offer free trial versions that you can test to be absolutely sure about the service before you make the move.
Make the move
Once you have chosen a service and outlined a plan, you can begin your transition and implement your plan. Sign up for the service management software of your choice and begin inputting your company and customer information, synchronizing your available data, training your staff, and getting to know the software.
With a properly executed plan, getting your field service software up and running should take little to no time. Intuitive applications for your employees will minimize training time and built-in services will make the transition seamless.