Four Reasons to Print Service Estimates On the Spot – 2019
Any great field agent knows the one surefire way to up the chances of a client working with your business: offering quick, accurate, on-the-spot service estimates. These estimates help customers feel secure and empowered as they begin the journey of trying to select a service provider; not only do most come with the added benefit of a price guarantee, but they also serve as a reminder of your company and make black-and-white comparisons against other organisations simple.
It’s not just clients that benefit from service estimates on demand, though– your job is actually likely to become far simpler once you start providing those estimates. Keeping client and appointment information updated in real time means that, provided you’re leveraging quality service management software, a huge chunk of your work can be automated.
You no longer have to worry about getting back to an office to print anything or call customers; instead, you’ll be free to go wherever your business takes you. In addition, live data translates to better prompts and suggestions from your service management software.
That live data will serve to benefit your entire organisation. The team back at the office won’t be harping on you for burdening them with twenty calls for service estimates that day; and tracking client behaviour and appointments becomes a breeze. You’ll be able to better target marketing and outreach when your business has a clear understanding of who’s floating just outside of their client pool.
Four Reasons to Print Service Estimates On the Spot
Customers Shop Around
In many industries that offer on-the-spot service estimates, employees are known for shopping around to try to find a company and price that best fits their needs. While you can’t keep a potential client from taking a look at what your competitors have to offer, you can do everything in your power to make sure they return to your business for service.
Having the freedom to print a service estimate on the spot means that you’ll be able to give prospective customers something to remember you by. They’ll value your speed and transparency, increasing the likelihood they’ll want to work with you, and have a paper trail to lead them back to your services. In an age where everything moves quickly, that little slip of paper can act as a significant grounding tool when potential clients begin to stray from your business.
It Makes Your Job Easier
Printing service estimates on the ground during a project can be beneficial to field agents, too. Having neatly-organised input fields while on the job means that critical customer and job information can be submitted easily while the facts are still fresh.
In addition to this, provided your company regularly prints service estimates in the field, you’ll be able to leverage standardised processes and prompts for inspection calls or other similar services. Keeping employee and appointment data updated in real time means that your service management software will always be able to send you to the proper place at the proper time.
You and your team will no longer need to dedicate separate chunks of time to coordinate work orders and potential projects. Centralising quotes and orders mean easier and simpler reference for you, transparency with your team, and knowledge that your data is always organised and ready to access.
The Business Benefits
Offering live estimates actually benefits your business as a whole– not just you and the potential client. Data is more accurate and organised when it’s entered immediately after retrieval; potential customers will have the chance to look over the information you input and point out any mistakes immediately.
Not only that, but you’ll gain access to live records. Depending on the size and scope of your business, this may be essential; if you’re looking to plan ahead and begin scheduling employees, having a rough idea of when service may be needed at any given time can make your job much simpler. With customer records up-to-date and constantly in motion, you’ll never be left wondering what might be next or whether your information is accurate.
Customers Love Them
Not only does handing a potential client a service estimate helps them remember your business, it also affords them a massive amount of convenience. Most individuals today are busy to the point of excess, and they know you are too. Nobody wants to have to call your business several times to clarify your offer– and if they do, not everybody will trust that what they’re being told is what they heard previously.
Offering a hard copy of your service estimate on the spot solves this problem. Ideally, you’ll also be offering some form of a price guarantee when you produce quotes; this is extremely attractive to potential clients. They feel like they have space to breathe and make decisions when they know the price you’ve given them is firm for a certain amount of time.
While printing service estimates in the field may present some challenges, the benefits it offers shouldn’t be overlooked. Taking the time to invest in the proper equipment and basic training regarding how to use it is a small price to pay for a smoother-running business and happier clients. When customer relations run smoothly and data is easy to access, everyone is happy.
Learn More About the Importance of Printing Service Estimates
If you’re interested in learning more about the service management software that makes this level of customer care possible, contact the Call of Service team today. Our friendly and knowledgeable staff will be happy to speak with you, address your concerns, and begin drawing up the roadmap to an individualised solution tailored to meet your needs.
Through a combination of Call of Service and an openness to print service estimates out in the field, you will likely find that both your clients and your business are far better for it. Customers will be thrilled with your transparency and have an easy way to make sure they find their way back to you; and your team back at the office will always have a front-row seat to what’s going on out in the field.