4 Ways to Boost Customer Service for Your Cleaning Business
Regardless of what type of business you own, you want to make sure you provide your customers with a positive customer service experience all around. The last thing you want is a customer to feel as if they are unimportant or unappreciated. After all, they will simply end up taking their business elsewhere and you are the one who misses out on the sale. You want to make sure your customers have a positive customer service experience each and every time.
As a cleaning business, you are all about customer service. You are there to provide a service to your customers, so you need to maximize their experience any way you can. To help ensure your customers receive the absolute best from your business each and every time, here are four ways you can maximize their customer service experience.
Provide customers with appointment reminders.
Everyone can get busy and forget about an upcoming appointment. Not only is this stressful for the client, but it can upset everything with your daily schedule as well. To help minimize any possible confusion as to whether a customer is going to be available for their appointment or not, send them an appointment reminder. Whether it be by email, text message or a phone call, you want to verify that the customer is aware of their upcoming appointment and is still going to be available.
Optimize your scheduling and rescheduling.
If a customer needs to reschedule an appointment, you don’t want them to be stuck waiting on hold for you to thumb through your appointment book. You need to be able to pull up your schedule and tell them what your availability is like so you can come to an agreement on what is going to work best for both of you. The quicker you can do this, the better. The same with rescheduling. Oftentimes, customers reschedule because something came up. Being able to give them a few other options right off the bat will minimize the possibility that they don’t reschedule.
Clients want invoices and estimates of any work being performed.
Most customers are going to want a copy of an invoice outlining the charges incurred so they can keep accurate records of what they paid to have their home cleaned. They need to be able to see how much they paid for what. This helps them keep records for what they spend over the course of the year, which is crucial when paying to have a business cleaned. If they are a new customer and looking for an estimate to make an informed decision, you need to be able to provide them with that as well. This helps the client and you as well when they do decide to use your services.
Pay attention to the job status.
In the event you had to reschedule or have to return to a home to complete a job, you want to make sure you don’t forget. Nothing looks worse than a business not showing up for a scheduled appointment. You need the right tools in place to help you track job status and keep notes about what still needs to be done to close the job out. to be done. Having something with map integration to pinpoint where each job is located can help you to maximize your route and get to the job site as quickly as possible.
Instead of losing customers to poor customer service, you can wow them with your attention to detail and willingness to work for them. Contact us to find out more about how you can take your cleaning company to the next level.