Monthly Archives: May 2019

field agent using technology to look at scheduling

7 Reasons to Sync Up Information Between Your Field Agents and Your Main Office

Field service agents have the challenging job of balancing their professional skills with the interpersonal demands of a customer-centric role. To do this, they rely on the main office that's organised, accountable, and communicative. Similarly, office managers and administrators rely on agents who are not only skilled but also efficient and well-organised. Both office managers and field service agents benefit enormously from the ability to access, record, and communicate up-to-date information on the go. However, outdated paper or spreadsheet-based systems decrease efficiency in [...]