Monthly Archives: February 2019

field service industry agents

8 Pieces of Information Your Field Service Agents Need to Have on Hand

A winning combination of service and professionalism is the cornerstone of customer satisfaction in the field service industry. Arriving on time and prepared for a service visit is essential to maximising time and delighting customers. Below are the top eight pieces of information your field service agents need to have on hand when making house calls. 1) Customer Contact Details Incorrect or incomplete customer contact information can delay a field service visit or prevent a field agent from performing required work. By having [...]