Call of Service Blog - Eliminate the paper

Mechanic talking to customer in garage, giving her service estimates

09 Apr

Four Reasons to Print Service Estimates On the Spot

Any great field agent knows the one surefire way to up the chances of a client working with your business: offering quick, accurate, on-the-spot service estimates. These estimates help customers feel secure and empowered as they begin the journey of trying to select a service provider; not only do most come with the added benefit of a price guarantee, but they also serve as a reminder of your company and make black-and-white comparisons against other organisations simple. It's not just clients [...]

By Call of Service Field Service Management Software Customer Service, Field Service Business, service estimate, service software 0 Comments Read more...

13 Mar

The Real Cost of Being Ten Minutes Late to a Customer’s House

It's easy to be late. Some bad traffic here or a late appointment there, and suddenly you arrive at a client's house a few minutes after you're supposed to. It doesn't seem like a big deal. But regardless of whether or not you intended for it, the short and long-term costs of this mishap can be devastating. In many ways, field service professionals have to contend with unpredictable scenarios. Among difficult customers, billing problems, and jobs that are difficult to [...]

By Call of Service Customer Service customer relationships, Customer Service, field service management, Time Management 0 Comments Read more...

18 Feb

8 Pieces of Information Your Field Service Agents Need to Have on Hand

A winning combination of service and professionalism is the cornerstone of customer satisfaction in the field service industry. Arriving on time and prepared for a service visit is essential to maximising time and delighting customers. Below are the top eight pieces of information your field service agents need to have on hand when making house calls. 1) Customer Contact Details Incorrect or incomplete customer contact information can delay a field service visit or prevent a field agent from performing required work. By having [...]

By Call of Service Customer Service Customer Service, field service industry, field service management, service business 0 Comments Read more...

11 Jan

Top 8 Tips for Sending Appointment Reminders to Field Service Customers

In no industry are appointment reminders more important than field service. Doctors and hair stylists alike may be annoyed when someone misses their appointment. But customers don't come to you in their own time. Your team actually drives out to a customer's home or business and arrives at their door. Meaning that if the client has forgotten their appointment, at best you have wasted a trip. At worst, customers can be quite unpleasantly surprised, even if they made and [...]

By Call of Service Field Service Management Software Field Service Business, field service industry, field service management software, staff scheduling software 0 Comments Read more...

Most User-Friendly Field Service Management Software

02 Aug

Call of Service Captures Capterra’s Most User Friendly and Most Affordable Field Service Software Awards

Once again, industry experts have recognized Call of Service to be one of the best software packages in its field. In the 2018 version of its annual Field Service Management Software awards, Capterra announced this spring that our platform ranged near the top in both the user-friendly and affordable categories. Each year, the awards are an opportunity to showcase the features and benefits Call of Service can provide. Field Service Management has become a crucial task for any business working [...]

By Char Baker Field Service Management Software, Service Management Software field service management, field service management software, field service software, service management software 0 Comments Read more...

25 Jun

How to Improve the Service Quality of Your Appliance Repair Business

People think of a home as being made of walls and a roof but a modern residence needs a lot more than just the structure to be comfortable and welcoming. Most of us don't realize just how important appliances like the water heater, HVAC, stove, or washing machine are to us until one of them breaks and the entire home routine is thrown out of balance. In terms of some of the more vital appliances, a home can become [...]

By Char Baker Customer Service appliance repair, Customer Service, Field Service Business, field service industry, HVAC, Plumbing 0 Comments Read more...

Hand holding a mobile phone, sending message with online chat

29 May

How to Use SMS Text Messages For Fantastic Service Industry Customer Support

Because every business is formed by individuals and designed to provide specific services to a targeted audience, each company chooses their own suite of communication styles, software, and tools. Some businesses are satisfied with just phone or email while others spread so social media in order to build an online following. These methods may work well for other businesses but in the service industry, you need to be able to contact your customers incredibly quickly just in case something [...]

By Char Baker Customer Service, Service Management Software Cleaning Service, Field Service Business, HVAC, Maintenance, Pest Control, Plumbing, Service Scheduling, SMS Text Messaging, Work Order 0 Comments Read more...

Cleaning service business. Bucket with sponges, chemicals bottles and mopping stick. Rubber gloves and towel. Household equipment.

02 May

Boosting Your Cleaning Service Business with Promotional Packages

Running a cleaning service, you find yourself dealing with a wide variety of people. Many of whom you may only meet a few times over the course of a long contract. Each person has a specific way they want their house to be cleaned and a way they'd like their things to be treated. Some are the "Oh, just kick it into the closet" type while others want everything put back exactly how it was when you arrived. There [...]

By Char Baker Marketing boost your cleaning service business, Cleaning Service, cleaning service business, Curator Cleaning Service, elderly cleaning services, Promotional Service Packages, unique service package 0 Comments Read more...

07 Mar

10 Inbound Marketing Tips for Field Services

The days of loud commercials and big street shows are mostly over. People prefer their marketing to be cool, calm, and waiting for them when they want it. The new trend of inbound marketing is exactly that, providing information for your potential customers with the right amount of SEO so they can find you rather than the other way around. When people need installations and repairs, they don't stand in their flooding kitchens wondering who to call, they google [...]

By Char Baker Marketing inbound marketing, Marketing, Marketing Tips 0 Comments Read more...

Two construction workers, an African american and a white, wearing orange and yellow safety jackets and helmets among scaffolding on construction site. One explaining innovative electrician tricks

07 Mar

Tips for Tradesmen: Eight Innovative Electrician Tricks

Get any two or three electricians or other service industry personnel together and pretty soon they will begin swapping stories. With highly skilled service jobs, each individual tradesman has developed a personal style and thought up a few neat tricks to handle common trade challenges and it's always worthwhile to share and hear a few things your buddies have come up with. One of the great features of the internet is that it gives us an opportunity to bring these patio [...]

By Char Baker Field Service Management Software, Service Management Software Electrician Tricks, field service industry, Productivity, service business, Tips for tradesmen 0 Comments Read more...